Customer Journey

This section presents an overview of the customer journey for using the Rewards module. By following these steps, you can successfully implement the Rewards module and provide a seamless experience for your users.

1. Contact your Customer Succes Manager or Jedlix' sales team to enable the Rewards module and payment handling services.
2. Jedlix sets your users' reward level and minimum payout amount based on the agreed-upon business rules.
3. Your users begin using the service and accumulating rewards for each kWh charged. Users can check their current reward rate at each of their locations, check the rewards received for each session and check the reward balance in the app, displaying the total amount accumulated.
4. Once the minimum payout amount is reached, users can request a payout from the app to cash out their rewards. Users enter their bank account details where they wish to receive the payout. Jedlix processes the payout, and the users receive their financial rewards in the provided bank account.
5. Users can view a summary of all their payouts within the app, including the amount, currency, and payment status.
6. As a tenant, you can access an overview of all user payouts within your account on the Jedlix platform. This includes each payout's user ID, amount, currency, and payment status.
7. At the end of each month, Jedlix's finance department will send you an invoice covering all payouts made to your users and the associated payment handling costs outlined in your agreed-upon contract.