FAQ
General
Q: Where can I find info on dev roadmap and upcoming features?
A: Information on our development roadmap and upcoming features is proprietary. If you need this information, please contact our support team for further details.
User Management
Q: What will be deleted from Jedlix's side when a user is deleted?
A: When a user is deleted, all associated data and preferences will be removed from our systems.
Connecting an Asset
Q: Why aren't some car models with smart charging capability connectable?
A: Not all smart charging capable cars are compatible with our system. Various factors such as software versions and regional restrictions may affect compatibility.
Q: How can I add a specific car model if I know the user's car?
A: Specific car models can be added through the addCar API endpoint.
Q: Why does a user need a default country or charging location to create a vehicle?
A: A default charging location is required for price optimization and accurate cost calculations.
Q: How do I disconnect a vehicle?
A: You can use the disconnectVehicle API endpoint to disconnect a vehicle.
Q: What happens when a charger goes offline?
A: If a charger goes offline, all active smart charging sessions will be paused until the charger is back online.
Q: How can I test adding a car to multiple users in my test environment with only one real vehicle?
A: It's not possible to connect a single real vehicle to multiple user accounts for testing purposes.
Q: What does the "isConnectable" capability mean for a car?
A: The "isConnectable" flag indicates whether a car can be connected to our Smart Charging system.
Q: How reliable are car connections?
A: Our system aims for high reliability, but various external factors like software updates from the vehicle manufacturer can affect the connection stability.
Charge Data
Q: How do I retrieve a vehicle's charge state?
A: The charge state can be retrieved using the getChargeState API endpoint.
Q: Is it necessary to request a charge state update always?
A: No, it's not always necessary unless you need real-time information.
Q: How can I test the ability to request a charge state update?
A: You can use the test environment to simulate charge state requests and see how the system responds.
Charge Locations
Q: Why are lat/lon required fields?
A: Latitude and Longitude are required for accurate price and energy optimization.
Q: What is the reason for requiring a "charging location"?
A: A charging location is required for geolocation-based features, price optimization, and ensuring the user gets the most cost-effective charge.
Q: Do we have to add energy supplier details and tariffs for each user?
A: Yes, for accurate cost and savings calculations, these details are necessary.
Q: What does the "area" field do in a Charging Location?
A: The "area" field helps to categorize the charging location for better service optimization and feature availability.
Q: How can I add multiple chargers to a charge location?
A: You can add only one chargers to a single charge location using the addChargers API endpoint.
Charge Settings
Q: Will changing charge settings impact the current session?
A: Changing charge settings may or may not impact the current session, depending on the setting altered.
Q: What does the "updateActiveSessionSettings" endpoint do?
A: This endpoint updates the settings for the currently active charging session.
Q: Why is there an "isSolarCharging" property in Charge Settings?
A: The "isSolarCharging" property is used to indicate if the charging session should utilize solar energy, when available.
Q: Will I still get data for the car if I disable Smart Charging?
A: If Smart Charging is disabled, you won't receive optimized charging data, but basic vehicle data will still be available.
Sessions
Q: How can I simulate a charge session in my QA environment?
A: Simulating a charge session can be done using our test environment API.
Q: What's the difference between managed and unmanaged sessions?
A: Managed sessions are controlled by Jedlix's Smart Charging algorithms, while unmanaged sessions are not.
Q: Can the driver enable Boost Charging without a connection (e.g. by pressing a button in the EV)?
A: No, Boost Charging requires a stable connection to our Smart Charging system.
Q: Can you provide an "estimated time remaining" value for charging?
A: We currently do not offer an "estimated time remaining" feature for charging sessions.
Notifications
Q: Can a trigger/event be sent to our backend to notify SC session start/pause/completion for update notifications?
A: Yes, this can be set up using webhook configurations.