--- updatedAt: 2025-09-17T23:56:49.000Z agentTools: projectIndex: https://developer.jedlix.com/llms.txt --- # FAQ ### **General** **Q: Where can I find info on dev roadmap and upcoming features?** A: Information on our development roadmap and upcoming features is proprietary. If you need this information, please contact our support team for further details. *** ### **User Management** **Q: What will be deleted from Jedlix's side when a user is deleted?** A: When a user is deleted, all associated data and preferences will be removed from our systems. *** ### **Connecting an Asset** **Q: Why aren't some car models with smart charging capability connectable?** A: Not all smart charging capable cars are compatible with our system. Various factors such as software versions and regional restrictions may affect compatibility. **Q: How can I add a specific car model if I know the user's car?** A: Specific car models can be added through the **`addCar`** API endpoint. **Q: Why does a user need a default country or charging location to create a vehicle?** A: A default charging location is required for price optimization and accurate cost calculations. **Q: How do I disconnect a vehicle?** A: You can use the **`disconnectVehicle`** API endpoint to disconnect a vehicle. **Q: What happens when a charger goes offline?** A: If a charger goes offline, all active smart charging sessions will be paused until the charger is back online. **Q: How can I test adding a car to multiple users in my test environment with only one real vehicle?** A: It's not possible to connect a single real vehicle to multiple user accounts for testing purposes. **Q: What does the "isConnectable" capability mean for a car?** A: The "isConnectable" flag indicates whether a car can be connected to our Smart Charging system. **Q: How reliable are car connections?** A: Our system aims for high reliability, but various external factors like software updates from the vehicle manufacturer can affect the connection stability. *** ### **Charge Data** **Q: How do I retrieve a vehicle's charge state?** A: The charge state can be retrieved using the **`getChargeState`** API endpoint. **Q: Is it necessary to request a charge state update always?** A: No, it's not always necessary unless you need real-time information. **Q: How can I test the ability to request a charge state update?** A: You can use the test environment to simulate charge state requests and see how the system responds. *** ### **Charge Locations** **Q: Why are lat/lon required fields?** A: Latitude and Longitude are required for accurate price and energy optimization. **Q: What is the reason for requiring a "charging location"?** A: A charging location is required for geolocation-based features, price optimization, and ensuring the user gets the most cost-effective charge. **Q: Do we have to add energy supplier details and tariffs for each user?** A: Yes, for accurate cost and savings calculations, these details are necessary. **Q: What does the "area" field do in a Charging Location?** A: The "area" field helps to categorize the charging location for better service optimization and feature availability. **Q: How can I add multiple chargers to a charge location?** A: You can add only one chargers to a single charge location using the **`addChargers`** API endpoint. *** ### **Charge Settings** **Q: Will changing charge settings impact the current session?** A: Changing charge settings may or may not impact the current session, depending on the setting altered. **Q: What does the "updateActiveSessionSettings" endpoint do?** A: This endpoint updates the settings for the currently active charging session. **Q: Why is there an "isSolarCharging" property in Charge Settings?** A: The "isSolarCharging" property is used to indicate if the charging session should utilize solar energy, when available. **Q: Will I still get data for the car if I disable Smart Charging?** A: If Smart Charging is disabled, you won't receive optimized charging data, but basic vehicle data will still be available. *** ### **Sessions** **Q: How can I simulate a charge session in my QA environment?** A: Simulating a charge session can be done using our test environment API. **Q: What's the difference between managed and unmanaged sessions?** A: Managed sessions are controlled by Jedlix's Smart Charging algorithms, while unmanaged sessions are not. **Q: Can the driver enable Boost Charging without a connection (e.g. by pressing a button in the EV)?** A: No, Boost Charging requires a stable connection to our Smart Charging system. **Q: Can you provide an "estimated time remaining" value for charging?** A: We currently do not offer an "estimated time remaining" feature for charging sessions. *** ### **Notifications** **Q: Can a trigger/event be sent to our backend to notify SC session start/pause/completion for update notifications?** A: Yes, this can be set up using webhook configurations.